Rights of Patients and Families

Patients and their families have the right to health care:

• Providing comprehensive health care without discrimination or prejudice to religious, sectarian, cultural and social beliefs.
• Obtaining complete and updated information regarding the diagnosis, the proposed treatment, the expected results, the proposed alternatives, the complications and the treatment success rate.
• Providing health services for emergencies without delay.
• To have appropriate pain assessment and appropriate treatment.
• Enabling patients and their families to communicate with the medical team at Manama Medical Centre and participate in the decision of the treatment plan.
• Informing them of the possibility of rejecting all or part of the prescribed treatment in a manner that does not contradict with the applicable laws and regulations, and informing them of the expected results of the refusal decision. The patient or their legal guardian shall be fully responsible for their decisions and actions in the event of refusal of treatment or failure to follow the treatment instructions, with the need to have them sign the acknowledgment form for the prescribed procedure and then document this in the patient’s file.
• Authorizing a person to sign on their behalf the medical authorization and to take decisions on their behalf, when necessary, with the full consent and knowledge of the patient.

The Right to obtain Knowledge and Related Information

• Providing all possible means inside and outside Manama medical Centre to familiarize them with the Bill of Patients’ Rights and Responsibilities. An electronic or paper copy shall also be provided for patients when entering or registering in the facility, in the health service provision departments and waiting places, provided that they are shown in a prominent place.
• Familiarize the patients and their families with the mission and vision of Manama Medical Centre.
• Familiarize the patients and their families with the health care provider, his specialty, and the doctor in charge before starting treatment.
• Obtaining approximate information about the expected cost before starting treatment.
• Clarifying transparently the possibilities of care available in the health facility for patients who need care beyond the capabilities of the facility.
• Submitting oral or written suggestions, requests, inquiries, or complaints, whether signed or not, to the health facility, without any impact on the quality of service provided to them, with the possibility of raising a complaint to various levels in the health facility.

Privacy and Confidentiality:

• Providing privacy and confidentiality when discussing the patient’s treatment program, whether in person or the legal guardian.
• Preventing disclosure, misuse, circulation or access to patient information, whether in (the medical file and medical information related to the diagnosis, analysis and treatment of any party or person without the consent of the patient or their legal guardian (except as required by the judicial authorities).
• Preventing access to the patient’s medical file for non-members of the medical team supervising the treatment or those authorized by the management of the facility, by the patient or their guardian, or by the judicial authorities.
• Emphasis on preserving the patient’s privacy and confidentiality when participating in research or study programs related to his condition, while providing clear and understandable information about the research or study and signing the acknowledgment form.

Providing protection and Safety:

• Providing health care in a safe, clean and sterile environment suitable for the health status of patients helping them to recover and preventing them or their families from contracting infectious diseases or getting physical, moral or psychological harm.
• Implementing Infection Prevention Controls approved by The National Health Regularity Authority (NHRA) to protect patients from infection.
• Implementing policies to protect patients and their families from physical, verbal or psychological abuse by any employee of the medical center.
• Providing appropriate places, mechanisms and procedures to protect their belongings from theft and damage.
• Smoking is prohibited in all areas of the health facility.
• Confirming the identity of the guardian, parent, or the person authorized by the patient to sign on their behalf.